> Facility Guide> Our frequently asked questions

FAQ

About One Piece Tower

Q. What kinds of facilities are there?

In Tokyo One Piece Tower, we have a restaurants, attractions, and shops where you can purchase original goods inspired by Straw Hat Crew (characters from ONE PIECE).

Q. Can we enjoy without knowing ONE PIECE?

Of course, you can enjoy it!

Q. Until when is it held?

2015We opened on March 13th, 2015. This park is not a limited time event, but a permanent facility.

Things to note

Q. Can we take pictures and videos with a camera?

It’s prohibited in some of the attractions, but you can take pictures in most cases.

Q. Can we smoke inside the park?

We do not have a smoking area inside the park. Please use the smoking area outside the park (outside the Foot Town building.)

Q. Can we bring in food and beverages into the park?

We ask you to refrain from bringing in food and beverages into the park. However, you can bring in a canteen. (Bottled drinks are prohibited as well.)

Q. Do you have a baggage check?

We do not have a baggage check in particular.

Q. Is there a cloakroom?

We do not have a cloakroom. We have lockers outside the park (outside of the entrance), so please use them instead.

Q. Where is the washroom?

We have washrooms on the fourth and fifth floor in the park.

Q. Are there things that cannot be used inside the park?

For safety reasons, it’s prohibited to take pictures using a monopod, tripod, or selfie stick. Also, we ask you not to bring in hardcases as well. Thank you for your cooperation.

Q. Are there things that cannot be brought into the park?

We ask you not to bring in food and beverages such as packed lunch, dangerous objects, bullhorns, transceivers, flags, armbands (Please ask beforehand if you want to use it for a guide), whistles, and pets such as cats and dogs except for support dogs (seeing-eye dogs, service dogs, hearing dogs).

Q. Can we drink alcoholic beverages in the park?

We ask you to refrain from bringing in alcoholic beverages. Also, we do not offer alcoholic beverages inside the park. We offer them in the restaurant and café (in the evening) on the first floor.

Q. Do you have a dress code?

For safety reasons, we ask you not to use roller shoes inside the park.

About park hours

Q. What time is the park open?

Normally, we are open from 10 a.m. to 10 p.m. It may change depending on the season.

Q. Until when can we enter the park?

Last admission is 21:00. It might change according to the season.

Q. Do you have closed days?

We do not at the moment. We may close without a prior notice. Please note.

Q. I want to know the time of the show.

The schedule is different everyday, so please check at the park entrance when you come to the park.

Q. Since what time is the day ticket sold?

We start the sales at 10 a.m. when the park opens. We may issue numbered tickets for day tickets when it’s crowded.

Q. Can we wait from the night?

You may not. Please come to the park’s opening hour.

Access to the Park, about parking

Q. Do you have a parking area?

There is an adjacent parking area to the Tokyo Tower above ground (200 units) and underground parking (150 units) that you can use.

Q. Where is the parking area?

Parking lot: 4-2-8 Shiba Park, Minato-ku, Tokyo. 2 minute walk from the Park.
Underground parking is at Tokyo Tower, 4-5-17 Shiba Park, Minato-ku, Tokyo. It is 5-minute walk from the Park.

Q. From what time can I use the parking area?

Above ground parking: 9:00 ~ 22:00 (last admission 21:45)
Underground parking: 24 hours.

Q. What is the parking fee?

600 yen for the first one hour, and additional 300 yens for each 30 minutes afterwards.

Q. Is there a parking space especially for wheelchair users?

There are no spaces specifically for it. In case there are visitors in a wheelchair, please consult with the person at the ground parking adjacent to Tokyo Tower. They will guide you to the parking area close to the entrance. (In case of no vacancy, they will guide you to the closest area.)

Q. If there is elder people and/or those with special needs on board, can we park the car near to the park?

We are very sorry, but we cannot respond to that.

Q. Is there a parking space for pick up/drop off only?

No.

Q. Can I re-enter with the car?

There is no re-enter system. Each time you will have to pay the parking fees accordingly.

Q. Do you get any discounts for the parking area?

There will be no discount for using the parking area.

Q. Where is the nearest station?

5 minute walk from Toei Oedo Line "Akabanebashi station", AKABANE bridge exit.
7 minute walk from Tokyo Metro Hibiya line Kamiya-Cho station No.2 exit
6 minute walk from Toei Mita line "Onarimon Station", A1 exit
10 minute walk from Toei Asakusa line "Daimon" Station, A6 exit
15 minute walk from JR "Hamamatsu-Cho" Station, North exit
Are the nearest stations for each line.

About ticket and its price

Where can I purchace a ticket?

There are a day ticket and an advance ticket.
*You can purchase a day ticket at the One Piece Tower third- floor entrance
*Advance tickets are on sale at any Seven Elevens in Japan and T-Ticket.

Q. Can you go back in again once you are out of the park?

Yes. Once you get the One-day Pass, you can visit the park for that whole day (until the closing time of 10 p.m.)

Q. Can I check the sales status of the day ticket?

Please contact the park directly.

Q. From what age are we required with a ticket?

From four years old. (It's free for children under 3 years old accompanied by parents or guardians.)

Q. Is there an admission ticket?

4For admission up to April 9th, only 1 Day Pass is on sale. For admission after April 10th, two tickets "LIVE & PARK PASS” (park admission+attractions+a live show) and “PARK PASS” (park admission+attractions) will be on sale.

Q. Are there any discounts for the people with special needs?

Sorry, we do not have any discounts for people with special needs.

Q. Why is there no discounts for the people with special needs?

Because people with special needs can enjoy this Park just as equally with the others.

Q. Is it possible to go to Tokyo Tower Obseratory with the Tokyo One Piece Tower ticket?

We are sorry, but you cannot enter Tokyo Tower Observatory with the park ticket.
A set ticket of the park and Tokyo Tower Main Observatory is on sale, so please use this.

Q. Can I cancel and have a refund for a ticket I bought?

We cannot refund a purchased ticket or passport.

Q. Is there an expiration date for a ticket?

The day ticket is valid only on that day and advance ticket is valid only on the reserved day.
4As for advance tickets for "PARK PASS" after April 10th, it can be used until the designated expiration date.

Q. If the ticket expired, can I change the ticket?

We are very sorry, but we cannot respond to that.

Q. Can you change the dates or get refund for the advanced ticket?

We are very sorry, but we cannot respond to that.

Q. Can I resale the ticket?

Please do not resale the ticket.

Q. Can I give the ticket to someone else?

Please refrain from giving out the ticket to someone else.

Q. Can I give someone the ticket as a gift?

We are sorry, but you may not.

Q. The exchange of advanced One-day Pass can be done only on that assigned day? Can I exchange it beforehand?

Only on that assigned day.

Q. If I purchased an advance ticket, can I enter the park without lining up?

You have to exchange the advance ticket with an admission passport. It may take time while waiting for the exchange. We will guide you in after the exchange in order.

Q. When buying, or exchanging the Advance One-day Pass, can a representative do all the work?

All the members must be present at the Park and get their own One-day Pass.

Q. Can I use the Amusement Park Gift Ticket?

Unfortunately, we do accept it.

Admission to the Park and re-enter to the Park

Q. Can pets go inside the Park?

Pets are not allowed in the Park. However, support dogs are allowed.

Q. How do I re-enter to the Park?

Re-entry stamp will be pushed to the back of hand at the counter next to the exit. There you will be able to leave the Park ready to re-enter later.
For re-entering, go the the same re-entry exit and show your stamp and One-day Pass to the Park crew.
Re-entry is allowed until 30 minutes before closure. However, please note that during busy times, re-entry can temporarily be on hold.

Q. Is there an entrance only for groups?

We have an entrance gate for groups only beside the normal gate.

For group reservations, Park facilities

Q. Is there a place to take group pictures?

There is no special place for taking group pictures.

Q. Is it possible to rent the Park?

Currently, we do not carry any service of renting the Park.

Q. If we want to visit the Park for cases like anniversary of the company or association, what should we do?

Please make your visit as a group. You may call: 03-5777-5300 for further questions.

Q. If we want to make an observation on TOKYO ONE PIECE TOWER, what should we do?

Currently, we do not accept any observations on this company.

Q. Can we interview the Park crew members?

Please refrain from interviewing the Park crews without authorizations. If you would like to make interviews, please contact 03-5777-5300.

About the attractions and their utilization

Q. Do you have attractions that are ridden?

There are no attractions of riding style.

Q. Are there any attractions with certain restrictions?

There are no restrictions, but please note that loud music, wind, and lighting effects are used for performances.

Q. From what age can one visit the attractions alone?

Children below primary school students must be accompanied by at least a junior high school student.

Q. If my friends are already in line for an attraction, can I join them from later?

Please refrain from joining in line afterwards. Everyone should be present before making the line.

Q. Can attractions or LIVE SHOW be suspended?

The schedules for attractions and LIVE SHOW could change without notice for system maintenance or other reasons.

About the shows and characters

Q. Do you offer services such as reservations and priority admission for the show?

Until April 9th, we issue numbered tickets in front of the stage.
In this case, all members' 1 Day Pass are required. You may not choose the performance time. We will announce about the live show after April 29th in the future.

Q. Can you meet the characters in the Park?

Please enjoy the live show by Straw Hat Crew.

Q. Can you take pictures with the characters inside the Park?

Please refrain from taking pictures with the members from LIVE show.

Q. Are there any restrictions?

We wish for all guests to enjoy and have comfortable times in this Park. So we appreciate your support for sharing the watching area and seats with the other guests.
* You need to get the show tickets to watch the live show. Please refrain from entering or leaving during the show.
* Please, do not hold your children on your shoulders. Please hold your in a way that they do not come above the adults' eye levels.
*Please note that the contents or the schedule may change, or be suspended, without any notice.
*You will be asked to leave the Park for inappropriate actions or if you do not follow the rules of the Park.

Q. I'd like to give some gifts to the performers.

We do not accept any kinds of gifts for the performers in the Park.
Please refrain from giving the gifts to the Park crews or to the performers.

Q. Can I have some personal information on the performers?

We protect the personal information of the performers, and we do not release them to the public.

About dining

Q. What kind of restaurants are there inside and outside the Park?

There are restaurants inside and outside the Park.

Q. Do you accept credit cards in the Park?

You can use major credit cards (Visa, Master, JCB, Amex, and Diners card) in the Park.

Q. Can we do group bookings of restaurants and cafes?

For restaurant and cafe bookings, please contact below.
Contact:03-5777-5300(Planning and Sales Department)
Also, you can book our restaurant for up to 20 people from online reservation below.
Click here for online reservation

Q. Can we reserve restaurants and cafes for private purposes?

We do not have plans for private reservations.

Q. Can we bring in packed lunch?

Please refrain from bringing in your lunch.

Q. Can we drink alcoholic beverages in the park?

Please refrain from drinking alcoholic beverages in the Park.

Q. Is smoking allowed in the restaurant and cafe?

Sorry, we have strict non-smoking policy.

About shopping

Q. Do you accept credit cards in the Park?

You can use major credit cards (Visa, Master, JCB, Amex, and Diners card) in the Park.

Q. Can I put goods on hold?

We cannot put goods on hold.

Q. Can I pre-order goods?

We do not accept pre-orders.

Q. Is there are a coin locker in the Park?

There is one at the main entrance (outside the Park.)

Q. Do you have a luggage delivery service?

Currently, we do not have a luggage delivery service.

Q. Are there shops in the Park?

Yes, there are. There are shops inside and outside the Park.

Q. Are there Tokyo One Piece Tower limited edition goods?

Yes, there are. Please enjoy!

Q. Do you do mail-order sales of goods?

We do not do mail-order sales of goods.

Q. The item was broken. What should I do?

If you bring us the receipt, we will exchange it with a new item.

Q. I want to return/exchange the item, but I have lost the receipt. What should I do?

We apologize, but without the receipt, we cannot return or exchange the item.

Q. I forgot to pick up photos. What should I do?

Photo service is limited on the day, so you cannot pick them up the day after.

Q. I want to check if the goods are in stock. What should I do?

We will check, so please wait a little.

About luggage and delivery

Q. Can you keep my luggage?

We do not have a cloakroom service. There is a coin locker, so please use it.

Q. Is there are a coin locker in the Park?

There is a charged coin locker at the entrance lobby (outside the Park.)

Q. How many coin lockers are there?

240 lockers are available.

Q. Do you have a luggage delivery service?

Currently, we do not have a luggage delivery service.

About payments and banking in the Park

Q. Do you have ATMs?

There is no ATM inside the Park. The nearest ATM is Seven Bank ATM in front of the coffee shop on Foot Town second floor.

Q. Can I exchange money?

We apologize, but we do not have currency exchange service inside both the Park and Foot Town.

Q. Can I use both credit cards and cash?

We are sorry, but we only accept payments with either.

Q. If I want to purchase a passport with a credit card, can I pay in installment?

We are sorry, but we cannot accept payments in installments.

Q. When I buy goods in the Park with a credit card, can I pay in installments?

We are sorry, but we cannot accept payments in installments.

Q. When paying for the restaurant with credit cards, can I pay in installment?

We are sorry, but we cannot accept payments in installments.

In the case of emergency

Q. In case we get lost or separated from friends.

Please talk to the crew nearby.

Q. In case we have lose something.

Please talk to the crew nearby.

Q. In case we get sick.

Please talk to the crew nearby.

Q. Is there a first-aid room?

Yes, there is. Please talk to the crew during the visit.

If you have children

Q. Can I rent a stroller?

We are sorry, but we have no stroller rental service. Also, we might ask you to fold the stroller when the Park is crowded.

Q. Do you have a daycare center?

Unfortunately, we do not have a daycare center.

Q. Is there a place where I can breastfeed?

We are sorry, but there is no breastfeeding area inside the Park. (Please use the restroom on the Foot Town first floor).

Q. Is there a place where I can change diapers?

There are baby beds available in both man's and woman's restrooms inside the Park.

Q. Is there a table for changing a diaper in man's restroom?

Yes, it's available.

Q. Are there children's toilets in the restroom?

We are sorry, but we do not have toilets for children.

Q. Is there a trash bin to throw away diapers?

Yes, it's available.

Q. Do you sell baby food, formula, and paper diapers?

We are sorry, but we do not.

About park facilities and services

Q. Is there are information center?

We do not have an information center. If you have any troubles, please ask the crew nearby.

Q. Is there a first-aid room in the Park?

There is none inside the Park, but we will guide you to the first-aid room of Tokyo Tower.

Q. Will someone guide inside the Park?

Currently, we do not have a guide service.

Q. Can I develop photos inside the Park?

We do not have photo developing service inside the Park.

Q. Is there a smoking area?

We have a non-smoking policy inside the Park. Please use the smoking area outside the Park.

Q. Is AED installed?

Yes, it is.

Q. Is there an outlet to charge cameras, video cameras, and cellphones?

We do not have a battery charging service.

Q. Do you have a fax?

We are sorry, but it's not available inside the Park.

Q. Is there a public telephone?

We are sorry, but it's not available inside the Park.
There are four public telephones inside Foot Town, so please use them instead.

About universal design

Q. Can we rent wheelchairs?

We do not have a wheelchair rental service.

About the official website

Q. Where can I view the website for smartphones and mobile phones?

Please browse from here: http://onepiecetower.tokyo/

Q. Can I view the waiting time of attractions?

We do not have a service for that, so please ask the park crew on the day.