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Our frequently asked questions

About Tokyo one-piece tower

Q.What kind of facilities are available?
In the Tokyo one-piece tower, there is a shop where you can purchase the restaurant, the attraction, and the original goods with the motif of straw gang (one piece character).
Q.Can I enjoy it without knowing one piece?
Of course, you can enjoy.
Q.How long does it take to be held?

Opened on March 13, 2015. This park is not only for a limited time but also as a permanent facility.

Precautions and requests in the park

Q.Can I take a picture of a video camera in the park?
Some attractions are not allowed, but shooting is basically possible.
Q.Can I smoke in the park?
There is no smoking area in the park. Please use the smoking area in the foot town building outside of the park.
Q.Can I bring my own food and drink to the park?
Please refrain from bringing food and drink in the park. However, you can bring your own water bottle. Please refrain from pet bottles.
Q.Is there a cloak room?
There is no cloak available. Since we have a locker in the entrance 3f, I think that you can use it.
Q.Where is the restroom?
Located on the 5th floor of the park.
Q.Is there anything I should not use in the park?
For safety purposes, it is not possible to shoot with a monopod, tripod, or selfie stick.
Q.Is there anything I cannot bring to the park?
In addition to food and beverage, such as lunch and drink, dangerous goods, loudspeaker, radio, flag, armband (please inquire in advance for use in the lead), except for the whistle and Support Dog (guide dog, Service Dogs, hearing), we refrain from bringing pets of dogs and cats.
Q.Can I drink alcohol in the park?
Please refrain from bringing alcoholic beverages. There are no alcoholic beverages available in the park. On the first floor, the restaurant and café are available at night only.
Q.Are there any restrictions on clothes and footwear?
In the park, roller shoes are not allowed for safety reasons.
In addition, we refrain from clothes that are judged to offend public order and morals, or that are deemed to offend other customers, or that may be mistaken for security.

About the park opening hours

Q.What is the opening hours of the park?
The basic park is from 10 a.m. to 22 p.m. In addition, there is a case to change depending on the time. We will inform you at the official website.
Q.Until what time can I enroll in the park?
The final entry is at 9pm. In addition, there is a case to change depending on the time.
Q.Is there a closed day or holiday in the park?
There is basically not. However, please note that there is a case to be closed by facilities maintenance. We will inform you at the official website.
Q.Tell me the time of the show.
Please check with the official website. However, because it is scheduled to the end, please confirm it directly by the telephone or the park for the fixed schedule on the day.
Q.Can I wait in line from midnight?
It is not possible to wait in the foot town from the night.
In addition, we follow the rules and guidance of Tokyo Tower for the waiting in the outdoor site of foot town.
Even in the case where it is not possible to enter the foot town outdoor site in the construction etc. or in the environment where you can go in and out of the outdoor site, the waiting act of midnight is not recommended because there is no safety at night or a restroom in the neighborhood.
The park is not responsible for any accidents or troubles outside of the park, such as foot town outdoor grounds.
Based on the above, please come at your own discretion.

Access to the park and the parking

Q.Is there a parking lot?
Please use the parking lot of Tokyo Tower. Please visit the Tokyo Tower official website for business hours and fees.
https://www.tokyotower.co.jp/access/
Q.Do you have a parking lot discount?
There is no parking lot discount.
Q.Where is the nearest station?
5 minutes walk from Akabane-Bashi station on the Toei Ooedo Line
7 minutes walk from Kamiyacho Station Exit No. 2, Tokyo Metro Hibiya Line
6 minutes on foot from Onarimon Station, exit A1 on the Toei Mita Line
10 minutes walk from Daimon station exit A6, Toei Asakusa Line
15 minutes walk from Hamamatsucho station exit of JR Yamanote Line
It has become.

About tickets and prices

Q.Where can I buy a ticket?
Tickets are available on the day and advance tickets.
* Tickets are available at the entrance of Tokyo one-piece tower 3f.
※ Advance tickets are sold in seven-Eleven stores nationwide, T-ticket.
Q.Can I check the sales status of tickets on the day?
Please contact the park directly.
Contact: 03-5777-5308
Q.From what age do you need a ticket?
Tickets are required from the age of four. (Children up to 3 years old are free, but must be accompanied by a guardian.) )
Q.Do you have admission tickets?
"Live & Park Pass" (Admission + attraction use + Live show appreciation) and "Park PASS" (Admission + attraction use) will be only two denomination.
Q.Is there a disability discount?
Sorry, we do not offer discounts for disabled people.
Q.Why is there no discount for disabled people?
Customers with disabilities are also able to use the same park as the general public.
Q.Can I go to the observatory of Tokyo Tower with a ticket of Tokyo one-piece tower?
Sorry, we cannot enter the Tokyo Tower Observatory on our ticket.
Please use our tickets and set tickets for the Tokyo Tower main deck.
Q.Can I cancel or refund my ticket once I have purchased it?
You cannot cancel or refund your ticket once you have purchased it.
Q.Does my ticket expire?
Tickets are valid on the same day and advance tickets are valid for a specified date only.
Advance tickets for "PARK PASS" can be used within the specified expiration date.
Q.If my ticket expires, can I change my ticket?
Sorry, I do not respond.
Q.Can I change the date or cancel the advance ticket?
Sorry, I do not respond.
Q.is the exchange of advance tickets only on the day? Can it be in advance?
Only on the day.
Q.If I buy advance tickets, will I be able to enter them immediately without waiting in line?
You need to redeem advance tickets for tickets. In order to redeem, there is a case to take time because it ranks in the column. After the exchange, we will guide you to the park sequentially.
Q.Is it possible to have a representative on the exchange or at the time of purchase?
Please arrange all the groups together.

Admission to the park and re-entry

Q.Can pets be allowed in the park?
Pets are not allowed. However, a support dog is available.
Q.How do I re-enroll?
At the counter next to the exit, you can hold the re-entry stamp in your hand and withdrawal from the dedicated gate.
In the case of re-entry, you can re-enter the park by presenting stamps and tickets at the private gate.
The re-entry will be up to 30 minutes before the closing. However, please note that there is a case to wait for a re-entry at the time of congestion.

Reservations and use of the group

Q.How do I make a reservation for a group?
Please contact the following contact information.
03-5777-5300 (Monday-Friday 10:00 ~ 19:00)
Q.Can I charter the park?
Currently, we do not accept reservations for private parks.

About the attraction and its use

Q.Can I interview the Park crew?
The interview is basically prohibited. For inquiries about interviews, please refer to 03-5777-5300.
Q.Is there an attraction for rides?
There is no attraction of vehicle type.
Q.Are there any attractions with limited use?
Because there is a restriction and a limit by each attraction, please confirm it in front of the attraction or ask the crew directly.
Q.From what age can I use the attraction by myself?
It is available to one person from junior high school or more. Children under elementary School must be accompanied by a junior high school student or higher.
Q.My friend is in the line of attraction. Can I join you on the way?
Please refrain from joining the course. Everyone in the group is lined up in the line after all the matching.
Q.Are there any attractions or live shows that will be cancelled?
The schedule of the attraction and the live show may be changed or discontinued without notice due to the maintenance of the system. Please understand it beforehand.

About shows and characters

Q.How can I watch the show?
Live TICKET is a must for the show.
You can purchase "Live & PARK Pass" on the advance ticket or buy it at the 3f ticket counter on the day of the TICKET. You will be asked to specify the time of the show during the purchase. However, because there is a limit to the number of each time, there is the case that cannot be purchased according to the congestion situation. Please understand it beforehand.
Q.Can I see a character in the park?
You can see a live show or join a photo greeting.
Q.Can I take a picture with a character in the park?
You can take part in the photo greeting held on the 5f. However, participation tickets are required. Tickets will be distributed from 10:00 every day in the photo area of the park 5f. Because there is a limit in the number, there is the case that it is not possible to participate depending on congestion situation. Please understand it beforehand.
Q.Are there any prohibited items?
Bring your own food and drink
-Video shooting, recording, Flash shooting (still images can be taken)
Use of supporting equipment such as monopod, tripod, selfie stick, etc.
Shoulders the child is considered to be dangerous.
In addition, we ask for the concessions of the appreciation space and the consideration to everyone around us so that we can enjoy it comfortably to all our customers.
Q.Can I give a present to a performer?
In the park, we will decline the present for the performers from the guests.
Please refrain from receiving the crew or handing the present directly to the performer's individual.
Q.What is the profile of the performer?
Please check the official website for the name of the performer. Other information is not disclosed for the protection of personal information.

About meals

Q.Is there any dining facilities in the park?
There is. You can enjoy a snack and a drink at the "Frankie's Cola Bar" 4f. In addition, there is the "Sanji-like Restaurant" and "Cafe Mugiwara" in the outside 1f of the park.
Q.Can I make a group reservation for restaurants and cafes?
For group bookings for restaurants and cafes, please contact:
Contact: 03-5473-1500
Q.Can I drink alcohol in the park?
Please refrain from drinking alcohol in the park.
Q.Can I smoke in the restaurant and the café?
I am sorry, but all of them are non-smoking. There is a smoking area outside of foot town, so please contact me.

About Shopping

Q.Can I use a credit card in the park?
In the park, you can use thses main credit cards  (Visa, Master, JCB, AMEX, Diners).
Q.Is it possible to take the product?
We are unable to keep your product.
Q.Can I book a product?
We do not reserve products.
Q.Is there a shop in the park?
There is a "Tonga restore" on 3f. In addition, there is the straw store Tokyo one-piece tower shop in the first floor (outside the park).
Q.Do you sell goods and mail?
We do not sell goods.
Q.The product was broken. What should I do?
If you have a receipt, I will exchange it for a new product.
Q.I want to return or exchange, but I have lost my receipt. What should I do?
I am sorry, but I cannot correspond if there is no receipt. We are sorry.
Q.What should I do if I want to know the stock of the product?
Please contact the park directly. In that case, please understand it beforehand because it takes time to confirm it.
Contact: 03-5777-5308

About baggage and home delivery

Q.Can I keep my luggage?
Luggage service is not available. There is a coin-operated locker, so please use it.
Q.Is there a coin locker in the park?
There is a coin locker for a fee at the entrance 3f.
Q.Do you have luggage delivery service?
Luggage delivery service is not available at present.

Payment and banking in the park

Q.Is there an ATM?
There is no ATM in the park. Seven bank ATMs are located on the second floor of Foot town.
Q.Can I exchange foreign currency?
It is possible at the Tokyo Tower Tourist Information Center in the foot Town 3f (outside the park).
Q.Can I use my credit card and cash?
The card cannot be combined with cash.
Q.If I pay by credit card, will I be paid in installments?
I am sorry, but I will only pay in bulk.

In case of

Q.What should I do if I get lost or become separated from my friends?
Please talk to your local crew.
Q.What should I do if I am lost?
Please talk to your local crew.
Q.What should I do if I get sick?
Please talk to your local crew.

If you have children

Q.Can I borrow a stroller?
We are sorry, but we do not have a rental service for baby strollers. In addition, the stroller may ask for folding at crowded time.
Q.Is there a place where I can change diapers?
It is in the women's restroom and the multipurpose restroom of the park 4f.
Q.Is there a place I can breastfeed?
Excuse me, but there is not it in the park. Please use the nursing room located on the first floor of foot town.
Q.Is there a restroom for children in the rest room?
Sorry, there is no toilet for children.
Q.Do you sell weaning, baby food, powdered milk and disposable diapers?
Unfortunately there is no handling.

Facilities and services in the park

Q.Is there a relief room in the park?
Although there is not it in the park, I guide the relief Room of Tokyo Tower.
Q.Where can I smoke?
Smoking is banned in the park. Please use the smoking area outside the park.
Q.Do you have an AED (Automatic external defibrillator) installed?
We have installed.
Q.Is there a camera, video camera, or mobile phone that I can charge?
There is no charging service in the park.
Q.Is there a pay phone?
We are sorry, but there is no offer in the park.
Because there are four public telephones available in foot town, I think that you can use that.

For the disabled

Q.Can I rent a wheelchair?
We do not rent a wheelchair.